HAIR TURBANS

All our orders are carefully packaged and posted with Australia Post. 

PROCESSING TIMES 

Your order will be processed within 1-2 Business days. Most orders are posted within 1 business day. 

SHIPPING TIMES (AUSTRALIA) 

Standard 1-5 Business Days 

Express 1-3 Business Days 

FREE POSTAGE

Postage is free for total orders over $100.

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The tag must still be attached to the garment. The garment must not have been worn or laundered.

We will not refund or exchange any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

The address for returns is as follows:

45 Whitby Rd

Kings Langley  NSW  2147

However, we do ask you to email first so we are aware that you are returning an item.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at janess@rubydreams.com.au.

Sale items (if applicable) 
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at janess@rubydreams.com.au.

When you are exchanging your item for another size or style, please note that you will be charged for postage of the replacement item.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund. If the goods you receive are damaged then the cost of return postage will be included in your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are posting an item over $75, you should consider using a trackable postage service such as Australia Post or purchasing insurance. We don’t guarantee that we will receive your returned item.