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Free Shipping on all orders over AUD $100. The closing date for orders to be delivered in time for Christmas is December 15 for WA and NT. For all other states the date is December 19. Ruby Dreams will still be open during the Christmas period but there will be extended delays in receiving orders from December 25 to January 14. Please contact or ring 0409 921 526 if you have an enquiry regarding sizes/styles available for Christmas.

Returns Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

Returned items must be in the original condition with tags attached if applicable and original packaging.

Please note that all jewellery and items to the value of $20 and under and items on sale are not included in our Returns Policy unless they are faulty.

Shipping costs for a returned item are to be paid by the customer and it is the customer's responsibility to track return parcels.

Ruby Dreams does not take responsibility for missing return parcels.

Please note refunds are on goods only, not shipping costs.

Refunds are issued in the same tender as the original purchase.

When returning an item please email - and details will be provided.

If you have received an item that appears to be faulty or damaged please email us within 2 days of receiving your items with photos of the fault so that we can resolve this issue.

If you need to exchange your item for another size or style, please note that you will be charged for postage of the replacement item.


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